PhoneView 7.0 introduces yet another unique feature for simplifying the management and testing of endpoints. The ability to register multiple Jabber softphone instances directly from PhoneView, no need to install Cisco's Jabber client as PhoneView 7.0 now has a Jabber client built-in, providing the ability to register up to 10 Jabber instances from a single PC.
From PhoneView simply Right-Click on a Jabber device ("Client Services Framework" - CSF) inside ScreenView and choose the "Register" option. PhoneView will then register that CSF device as a fully usable local softphone for sending and receiving audio directly from the PC running PhoneView.
The ability to easily register any Jabber device provides a non-intrusive way to test an end-users Jabber device configuration. When the user's Jabber instance is off-line register the users Jabber device inside PhoneView and then place/receive calls just as the user would do.
When a Jabber device is registered in PhoneView the 'Automatic ScreenRender' feature is enabled for that device. This provide the necessary visualisation of the Jabber device in order to identify call activity. In order to initiate/answer calls simply use PhoneView's 'Universal Keypad' with the relevant device(s) selected.
PhoneView Virtual Jabber support is fully multi-cluster enabled, therefore you can register Jabber instances on different cluster and make calls between the virtual Jabber devices. PhoneView supports up to 10 Jabber registrations at once, that's 10 softphones running on a single PC!
This new capability allows complex call scenarios to be tested with ease from a single PC, no need to have dedicated client PC instances. Most scenarios can now be covered completely from PhoneView, no need for physical phones essentially providing a single 'lab-in-a-box' solution.
The existing Remote Audio feature of PhoneView can take advantage of the new embedded Jabber device(s). When the first Jabber device is registered in PhoneView it is automatically set as the 'Admin Phone'. This means that any new Remote Audio sessions (the headset icon on the PhoneView toolbar) will terminate on that Jabber instance. Because this is a full softphone it can take advantage of the Coaching/Whisper feature that's part of the Silent Monitoring session used by the Remote Audio feature. This means its now possible to monitor up to 10 calls at once from a single PC.