Set Phone Background Instructions and Troubleshooting
Prerequisites
The following device properties should be enabled (You may need to restart the device(s) for the changes to take effect )
- Phone personalisation
- Phone "Web Access"
Set Background Instructions
Following is a list of steps to perform the set background feature:
Step1 - Select/Import your desired image from PhoneView’s “Backgrounds” tab.
Step2 - Switch to screen view or data view tab and select the desired phone(s) to set background Image.
Step3
a) CUCM version 10 and above
Click on “Set Background” option from Menu bar.
b) Below CUCM version 10
Type “Cmd:PushBackground” command to wider textbox(Command Bar) above Data Explorer in phoneview. Once the command typed click “Send” button to execute the command on selected Device(s)
NOTE: PhoneView version 4.3.X or above is required to set background on 78XX and 88XX phone series.
Troubleshooting
If the above mentioned prerequisites and instructions have been followed and set background feature does not function as expected, peroform the following troubleshooting steps.
- Browse to the following URL using a remote pc.
URL : http://PhoneViewPCIPAddress>:9090/background/xml
e.g. http://10.10.250.200:9090/background/xml
If the above URL is not accessible then confirm the firewall/antivirus settings are disabled on PhoneView PC to allow phones to communicate with PhoneView Application.
- Send the following command using PhoneView to a device that requires backgroud chaged
Type “http://PhoneViewPcIPAddress:9090/txt” command bar(wide text box above Data Explorer) in phoneview and click “Send” button.
If the message has not delivered to phone(s) as shown in the above screenshot, there could be an issue with the port "9090(default) or any other user configured port" which could be blocking the connectivity between the phones and PhoneView Application.
Comments
3 comments
I've found that I'm unable to push background images to 88XX phones (8851, in the case of the one I'm trying).
Using Cmd:PushBackground, or Cmd:PushBackground:BackgroundImageName, I get a response "Unknown response from phone".
I've used the troubleshooting methods you recommended in this post, and those are successful.
Phone Personalization and Web Browser are both enabled.
I am able to successfully perform the same methods on 7965 models without any problem.
Any idea what might be going on?
There was a bug on firmware 12.0.xx for 88xx phones, Is it possible you are on that firmware version?
Also, your 88xx phone able to reach phoneview machine IP on port 9090 (default port) ?
The version on the 8851 that I tried is sip88xx.12-8-1-0001-455, so unless they've not resolved that bug, I'm assuming we're not hitting it.
There's no blocking in place between the phone and the PhoneView machine, unless the machine firewall is catching it. I've not seen any other blocking issue with PhoneView, so I'm not sure that's what's going on here.
I connected to the phone via SSH and was able to ping the IP address of the PhoneView machine. I'm not sure of any command I can use from the phone's console to specifically test port 9090, since there doesn't appear to be a telnet command available on the phone.
I did test telnetting from another PC to the PhoneView PC, on port 9090, and received the following back:
HTTP/1.1 400 Bad Request
Content-Type: text/html; charset=us-ascii
Server: Microsoft-HTTPAPI/2.0
Date: Fri, 26 Feb 2021 22:56:28 GMT
Connection: close
Content-Length: 326
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">
<HTML><HEAD><TITLE>Bad Request</TITLE>
<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
<BODY><h2>Bad Request - Invalid Verb</h2>
<hr><p>HTTP Error 400. The request verb is invalid.</p>
</BODY></HTML>
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