Remote Audio

1. Remote Audio Configuration

The following is additional configuration required if the Remote Audio feature has been licensed for use within PhoneView:

• Login to UCM with "Admin" privileges, URL - https://[UCM IP]/ccmadmin/
• Create a CTI Port, Select the [Device] > Phone menu option.
• Click the [Add New] button.
• Specify the following parameters :                                                                                                          Phone Type = [CTI Port]                                                                                                                                                                                                                                                                                  Device Name (default is PHONEVIEW)                                                                                              Device Pool                                                                                                                                                                                                                                                                                                   Device Security Profile                                                                                                                       
• Click [Add a new DN] and then specify the following parameters :                                                              Directory Number                                                                                                                            Route Partition                                                                                                                                                                                                                                                                                                                                                                                                                                                  Monitoring Calling Search Space, Click [Call Routing] > [Class of Control] > [Add New]                                                                                                                                                                                                                                                                                                                                                                                                          
• Click [Save]
• Enable Built-In bridge, Click [System] > Service Parameters        
• Select a server (i.e. Publisher)
• Select the [Cisco Call Manager] service
• Go to  the Clusterwide Parameters (Device - Phone) section    
• Set the Built-In Bridge enable to ON

• Click [Save]  

Note: By default there is no tone played when a call is being monitored remotely, if this is desirable it can be set under the Clusterwide Parameters (Feature - Monitoring) of the Cisco CallManager Service Parameters. Note: In some scenarios it will be necessary to configure the Monitoring Calling Search Space of the CTI Port (default name PHONEVIEW) to provide reachability to the Directory Numbers of the device(s) to be monitored. Please refer to the following document on CCO for detailed information of the Silent Monitor feature: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsmr.html 

Note: The built-in bridge can be enabled on a per phone basis if it is undesirable to enable this cluster wide.

Note: The CTI Port used by PhoneView needs to be associated with the Admin user.

Note: The Remote Audio feature uses the built-in bridge of the IP Phone, some of the older phone models (i.e. 7940 & 7960) do not have this capability and therefore cannot be monitored remotely.

Note: If using the Admin Phone feature to send the audio stream to a physical phone, the primary line of the Admin Phone needs to have the Monitoring Calling Search Space configured to use a Calling Search Space with reachability of the phone being monitored.

Note: The CTI Port within PhoneView can only accept G.711 calls, therefor it may be necessary to assign the CTI Port to a region that only permits G.711 in order to force the remote phone to transcode accordingly.

2. Remote Audio Monitoring in PhoneView

Remote audio feature can be use in two ways :-

• Direct Monitoring / Audio coming through PhoneView
• Using Admin phone concept

Direct Monitoring / Audio coming through PhoneView

Firstly initiate a call between two phones and select the phone you want to monitor, now click "Start Monitor" as shown below :-

Once the monitoring starts, Call Monitor message will be displayed on the phone that your call is being monitored remotely as shown below :-

The green speaker icon shown on the phone above which is being monitored shows that the monitoring has started on this phone.

Using Admin Phone

Firstly make any one of the phone as an admin phone on which the stream will start at the time of monitoring by selecting the desired phone and pressing right click button then select "Admin Phone" as shown below :-

Then make a call between two phones(other than the admin phone) and click on "Start Monitor" icon(Top panel) in Phoneview. Once you click on "Start Monitor", the monitoring will start which can be listened through the Admin phone. As soon as the monitoring starts, a simple message appears on the device selected for monitoring as shown below:-

The green speaker icon shown on the phone above which is being monitored shows that the monitoring has started on this phone.

If you want to Stop the monitoring you can select "Stop Monitor" icon from Phoneview as shown below:-

Enable/Disable "Call is being monitored" message from Phoneview :-

When the call is being monitored using Remote Audio feature , a message is displayed on the phone screen like above that "This call is being monitored remotely, please inform the other party/parties in the call". This message is configurable as per the need from Phoneview. It can be Enable/Disable.

For message configuration Open Phoneview --> Go to File menu --> Click on New option --> Select Advanced Mode(from popup) --> Go to CTI Setting Tab --> Configure accordingly