Setting up NOT_READY reason codes in WallboardFX

WallboardFX provides custom setting up of reason codes as per the requirement. Below are the steps to customise the reason codes :

1. Go to the installed location of WallboardFX -

    32 bit version of Windows : C:\Program Files\UnifiedFX\WallboardFX

    64 bit version of Windows : C:\Program Files (x86)\UnifiedFX\WallboardFX

2. Open file named "ReasonCodes.xml" and perform changes under "<!-- Custom Reason Codes please Add/Modify as per your UCCX Configuration -->" section as shown below

Make sure not to make any change under "<!--System Defined Reason Codes Start Here - @Don't Delete-->" section.

 Example: Suppose we need to add a reason code "102" label as "Lunch" , so we will append following line in the "Custom ReasonCodes" section -    <ReasonCode><category>NOT_READY</category><code>102</code><label>Lunch</label></ReasonCode>

 3. Save the changes.

 4. Restart the "Unified FX Service host" window service.

 5. Now Go to the WallboardFX admin page --> Edit Your Display --> Go to Agent View Section and Add  "Reason Code" from  dropdown menu like below :-

6. Save the changes.

7. Now check the display with recently added "Reason Code".