WallboardFX in Cisco Finesse

Embed WallboardFX within Finesse (via Gadget) :-

Login to the Cisco Finesse Admin --> Go to the Desktop Layout tab and then paste below given <gadget> XML tag section inside Finesse Layout XML portion in between <tab></tab> tags —

<tab>

<gadgets>

<gadget>http://WallboardFXServerIP:Port/finesse/v12_0/WfxApp.xml?displayid=1&hideleft=y&hideadmin=y&hidefullscreen=y</gadget>

</gadgets>

</tab>

 *Note: For UCCX Version 12.0 and above - http://192.168.1.1:80/finesse/v12_0/WfxApp.xml?displayid=1

             For UCCX Version 11.x - http://192.168.1.1:80/finesse/v11_0/WfxApp.xml?displayid=1

             For UCCX Version 10.6 - http://192.168.1.1:80/finesse/v10_6/WfxApp.xml?displayid=1

             For UCCX Version 10.5 - http://192.168.1.1:80/finesse/v10_5/WfxApp.xml?displayid=1

Example :-

• Non-restricted Mode

         http://192.168.1.1:80/finesse/v11_0/WfxApp.xml?displayid=1

• Restricted Mode*

         http://192.168.1.1:80/finesse/v11_0/WfxApp.xml?displayid=1&hideleft=y&hideadmin=y&hidefullscreen=y

Sample :-

<tab><id>home</id><label>finesse.container.tabs.agent.homeLabel</label>

<columns>

<column>

<gadgets>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>

</gadgets>

<gadgets>

<gadget>http://192.168.1.1:80/finesse/v11_0/WfxApp.xml?displayid=1&hideleft=y&hideadmin=y&hidefullscreen=y</gadget>

</gadgets>

</column>

</columns>

</tab>

After pasting this code, save the configuration and login to the finesse agent with the respective agent id & password. After successful login -->

You will see a WallboardFX on the agent screen as a widget in Cisco Finesse Agent.

Note :-

In Microsoft Edge browser, if gadget is not rendering properly and page is showing like this –

Then click on the highlighted icon in edge browser and click on show all content.

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If you are using the Google Chrome browser, you may find it like this:-

If this occurs, then click on the “Load unsafe scripts” and Done.

If you are using Internet Explorer then go to Browser settings --> Click on Internet Options --> Select the security tab --> select Custom level --> You will find the below screen:

Enable the “Display mixed content” option and then click OK.

Adjusting the height of WallboardFX gadget in Cisco Finesse

By default height of the WallboardFX gadget is set to 600px which can be adjusted as per the requirement by appending a query string parameter "gadgetheight" in the WallboardFX gadget URL. Value of the "gadgetheight" parameter is always numeric.

Example :-

http://192.168.1.1:80/finesse/v11_0/WfxApp.xml?displayid=1&gadgetheight=600

*For more information on restricted mode in WallboardFX, refer to the article below:

https://support.unifiedfx.com/hc/en-gb/articles/212139246-WallboardFX-with-restricted-mode